Your satisfaction is a substantial aspect. Herbland's Customer Care is staffed with knowledgeable and friendly representatives to answer your questions about our products and services.

• Orders received by 3 pm EST (Monday thru Friday) are shipped the same day. Orders received during the weekend are shipped on Monday.
• We offer the following shipping options:

Option :	Delivery Time :	Cost :
USPS First Class (orders over $35)	Usually 4 to 6 business days	FREE
USPS First Class (orders under $35)	Usually 4 to 6 business days	$4.95
USPS Priority Mail	Usually 2 to 4 business days	$5.95
High Priority	Guaranteed 2 to 3 business days	$8.95
Overnight Express	Guaranteed next business day	$19.95

"High Priority" delivers in 2 business days or less to most central and east coast states and 3 business days to all other states.
The shipping information above applies to destinations in The United States only.
If you would like to order by phone, please call us toll-free at 1-800-845-3841 and our friendly representatives will assist you.

• For faster delivery times, use your office or work address for shipping.
• We ship to all PO Box addresses and military APO/FPO addresses.
• Overnight Express orders received by 3 pm EST are shipped out the same business day.

We ship our product by Airmail Worldwide:

• If your order is to be shipped outside USA, you can choose from two shipping options.
• Standard shipping charges is just $9.95 and the delivery time is between 6 to 14 business days.
• Priorty shipping charges is $19.95 and the delivery time ranges between 4 to 10 business days.
• It is Customer responsibility to check with Customs office to see if your country permits the shipment of our products. Customer is responsible for all taxes and duties.
• If the package is returned back to us, we will issue you a prompt refund, less the shipping costs. If seized by Customs for any reason and not returned back to us, we can not issue any refund
• Payment by credit card only,

We accept Visa, MasterCard, American Express, Discover Card, Personal Check and Money Order. All transactions are processed by Chase Bank that uses VeriSign's technology to secure your information. When you use credit or debit cards for purchase, your order is processed immediately. If you pay by personal checks or money order your order will be processed when payment is received. Please make your check payable to "Herbland" and mail it to:

Canada Customer	USA Customer :
Herbland Square One, P.O.Box 2228 Mississauga, ON L5B3C7 CANADA	Herbland P.O.Box 170 Iselin, NJ 08830 USA

We guarantee every online transaction made at herblandshop.com will be risk free. Which means you do not need to pay anything if unauthorized charges are made to your card from this site.

Transactions at herblandshop.com are handled using the Internet's strongest levels of encryption technologies, including Secure Socket Layers (SSL). The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. We ensure that your confidential information is protected and guarantee your privacy.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

If you are hesitant about placing your order online, you may place your order over the phone with our Customer Care Center. For general questions or to place your order, please call us toll-free at 1-877 899 4372 Monday thru Thursday 9am-7pm, Friday 9am-6pm, and Saturday 10am-3pm EST. You can also fax us your order at 1-732 638 2622, or order via mail. Download our faxable mail-order form in pdf format. For our address, please refer to the Contact Us section.

You will receive a shipping confirmation email within 24 hours of placing your order. This email will provide you with the shipping confirmation numbers necessary to locate your order.

We regularly stock our products. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. All backorders will not be held after five business days. Any order placed on the weekends will be shipped on the next business day.

You may return all items you purchased from HerblandShop.com within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our mistake. Please note that we cannot refund the shipping and handling charges. Shipping and handling charges are the actual charges incurred by us (not what is on the invoice). Therefore, if you received free shipping when you placed the order, and later returned the product, we will refund you the price of the products less the actual shipping and handling charges. Please note that if the package is not in a resaleable condition, we may not be able to give you the full credit.

We regularly stock our products. Although every attempt is made to maintain inventory of each product, occasionally a product may be on back order. If any product is not in stock for an order, we will hold the shipment of your entire order until all products are available. All backorders will not be held after five business days. Any order placed on the weekends will be shipped on the next business day.